Privacy policy

RETURNS

You have the right to cancel your purchase without providing justification for a period of 30 days. If you have purchased several items in an order, you can choose to cancel your purchase of some or all of the items. Your right to cancel ends 30 days after you or a third party stated by you (however not the deliverer) has physically received the goods.

If you have ordered several items and we cannot deliver all of the items at the same time, your right to cancel begins from the date you or a third party stated by you (however not the deliverer) has physically received the last item. If the right to cancel period ends on a public holiday, Sunday, Saturday,  Christmas Eve (24 December) or New Year’s Eve (31 December), the right to cancel period will be extended to the next weekday.

How to exercise your right to cancel

To exercise your right to cancel, write an e-mail stating that you are exercising your right to cancel and send it to: info@gojaclothing.com

You cannot cancel or refuse to receive an item or refrain from collecting an item without at the same time having sent an e-mail stating you are exercising your right to cancel to  info@gojaclothing.com. Customers may use the statutory standard right to cancel form, but it is not obligatory.

Returning items and associated costs

If you have decided to cancel your purchase, you must return the item to us without undue delay and by 14 days at the latest after you have informed us that you wish to cancel your purchase. The deadline will have been complied with if you return the item before the 14 days have expired.

Return items must be sent to:

G O J A CLOTHING COMPANY
Cikoriavägen 8
29638 Åhus
Sweden

Your return package must also contain a copy of the order confirmation, invoice or other documentation showing your purchase.

Items cannot be returned as a collect on delivery and not to a collection point address and you must pay for the cost of returning them. You should also ensure that an item has been carefully packaged when you return it. You are personally liable for the package/items until we have received them. Therefore, save any postal receipts and any track and trace number.

Refunds with cancellation of purchase

When you cancel a purchase, we will refund all of the payments received from you for the purchase, including any delivery costs. However, this does not apply to the following:

If you have purchased several items in an order and only wish to cancel part of your purchase, we will not refund the delivery costs. If you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer, you will not have the extra expense refunded.

We will refund the amount without unnecessary delay and under all circumstances by 14 days at the latest from the day we received your cancellation of order notification. However, we may withhold refunds until we have received the return items or until you have submitted documentation proving that the items have been returned.

We will reimburse your money using the same method of payment that you used with the original transaction unless you have expressly consented to another method of reimbursement. Under no circumstances will you have to pay any form of charge as a consequence of reimbursement.

Trying out an item and packaging

You will only be liable for any deterioration in the value of the item as a result of handling beyond what is necessary to determine its nature, properties and the way it functions.

You may normally examine an item in the same way that you would in the store. But you may not use it. If you have used it in a way that you may not or in a way that you are not able to do in a store and we cannot sell it again for its full price, you may expect that we deduct the depreciation value from the amount you shall have refunded. If the item no longer has sale value, we will not refund the purchase amount.

Any item must be returned in its original packaging. You should also ensure that an item has been carefully packaged when you return it. You are personally liable for the package/items until we have received them. Therefore, save any postal receipts and any track and trace number.

Complaints – if there is something wrong with an item

As a consumer, you have a right to complain for a period of 24 months. This means that if the item has a defect and you complain promptly you have the initial right to have the item repaired or replaced. If this cannot be done or cannot be done within a reasonable period of time, you may have your money refunded or receive a reduction in the price, depending on the circumstances.

A defect is, for example, a defect in manufacture or materials or incorrect information about the item. But ordinary wear and tear or damage to the item caused by you, is not a defect. If you discover a defect, then you must submit a complaint to us “within a reasonable period of time”. We recommend that you complain as quickly as possible, especially if the damage has been caused by transport.

However, if you complain within two months of having discovered the defect, this is still a reasonable period of time. If the complaint is valid, we will refund reasonable and necessary carriage costs.

But if you believe that the item has a defect, then please supply us with as many details as possible about what the problem is.

Please take note that a returned item must always be in proper packaging and you must obtain a receipt of its shipment. Save postal receipts, including information about carriage costs and any track and trace number.

Complaints process

Should you wish to make a complaint related to an item you have purchased from us, you can submit said complaint to www.konsumentverket.se

The EU Commission’s online complaints portal can also be used to submit a complaint. This is particularly relevant if as a consumer, you are resident in another EU country. Complaints may be submitted via http://ec.europa.eu/odr. When you submit a complaint, you must also supply our email address: info@gojaclothing.com

Personal Data Policy

On this page you can read about our personal data policy, which describes how G O J A ("GOJACLOTHING.COM), “us”, “ours” and “we”) collect and process information about you.

To make a purchase at G O J A, you must provide as a minimum the following information:

• Name

• Address

• E-mail address

• Telephone number/mobile telephone number

The Personal Data Policy applies to personal data which you provide us with and information we collect via the G O J A CLOTHING website, "GOJACLOTHING.COM", ("Website").

With regard to your personal data, G O J A CLOTHING is the data controller. If you wish to contact us, you can do so using the following information:

G O J A CLOTHING COMPANY
CIKORIAVÄGEN 8
29638 Åhus Sweden 
info@gojaclothing.com
 

VAT: SE559318851801

Below you will find the personal data about you that we collect. We also describe the legal basis and purpose of collecting and processing data.

When you visit GOJACLOTHING.COM, we automatically collect information about you and your use of the Website. We register among other things, which type of browser you use, the search terms you use in the Website, your IP address, including your network location, and information about your computer.

The collection of said data has no purpose other than to optimize user experience and functions on gojaclothing.com, and we also use the information to target our marketing on various channels, for example on Google AdWords. It helps us to provide our users with the most relevant content. The legal basis for this data processing is the EU General Data Protection Regulation, Article 6 (1f).

When you purchase a product or communicate with us on gojaclothing.com, we collect the information that you personally provide, such as name, address, e-mail address, telephone number, payment method, information about which products you purchase and any products that you may have returned, delivery wishes, and information about the IP address from which your purchase was made.

The purpose of this is to enable us to provide the products that you have ordered and to fulfil our agreement with you, and furthermore that we are able to administer your right to return items and to make complaints. We may also process information about your purchase in order to comply with legal requirements, including bookkeeping and accounting. When a purchase is made, the IP address is collected in order to prevent fraud. The legal basis for this data processing is the EU General Data Protection Regulation, Article 6 (1b, 1c and 1f).